Credit card fees are eating into already thin margins—and many practices are turning to surcharging to survive. But doing it wrong can cost you even more. Here’s how to track surcharges properly across your systems and protect your bottom line.
Sound Sense from Susan
Speaker, Author, Consultant, Fraud Examiner
Is Your Practice Running You? How to Reclaim Control with Systems That Serve You, Not the Other Way Around
April 30, 2025Running a dental practice isn’t just about providing great care—it’s about managing the business side effectively too. Whether you’re a dentist or part of the team, creating clear, simple systems can transform how your practice operates, making it more efficient, less stressful, and ultimately more profitable. Learn how to regain control and create systems that serve you, not the other way around.
Ethics in Practice: It’s Personal. It’s Powerful. It’s Yours.
April 11, 2025In a time when ethical lines feel blurry, your practice can still stand firm. Discover how everyday decisions shape your integrity and your success.
Stop Flying Blind: Why You Can’t Ignore the Business Side of Your Practice
March 24, 2025You didn’t become a dentist to manage spreadsheets—but you did become a practice owner. And with ownership comes the responsibility of oversight. In this post, Susan Gunn breaks down why clinical excellence isn’t enough if your business systems are running on autopilot. From fraud risks to revenue leaks, she explains why regular business oversight isn’t optional—it’s essential.
No NEW QuickBooks Subscriptions after September 30
September 4, 2024This is the last month QuickBooks Desktop will be sold to NEW CUSTOMERS. If you are a current subscriber, this does not pertain to you. No NEW subscriptions will be sold after September 30, 2024. According to an Intuit post, “We will continue to provide security updates, product updates, and support for existing subscribers.” If […]
UPDATE: COMPROMISED SOCIAL SECURITY NUMBER
May 10, 2024ALL my identifiable personal details were found on the dark web as a result of the AT&T breach, and the cause of most breaches is human.
QuickBooks Desktop Update
April 9, 2024This will be a short blog post but daily I still get emails regarding what is going on with the QuickBooks desktop version and what they should do, and how Intuit Sales told them that the online version would be the only survivor of the two options because Intuit was no longer going to sell […]
Yet Another Dangerous Breach
April 2, 2024This last week, AT&T notified 73 million of its current customers of a cyber-attack where personal information was found on the dark web. 65.4 million former account holders were also affected. That’s one in five Americans…. Here is what was breached: Social Security Numbers Four-digit pins Perhaps full names, email addresses, mailing address, phone numbers, […]
Super Tuesday in Texas
March 6, 2024Yesterday was Super Tuesday in Texas. It was a day that we exercised our right to vote on the things that matter to us in this country. Our vote matters. The results do not always end up how we voted but it is a blessing to live in a country where we can still EXERCISE […]
2023 Into 2024
January 6, 20242023’s mantra were the following three things: Be the Compassion and Wisdom Someone Else Needs Work Smarter, Not Harder Remember to Play, For There You Are It is shortsighted to believe that nothing needs changing in our work and personal lives. Everything can be going great, yet something always needs tweaking. We just have to […]