Sound Sense from Susan

Speaker, Author, Consultant, Fraud Examiner

That Big Red Kettle

December 10, 2018

One college Christmas break many years ago, I rang a bell for the Salvation Army kettle in North Dallas. It still seems like yesterday. Unfortunately, the weather those weeks between Thanksgiving and Christmas were “typical Texas” – 80 degrees one day, 20 degrees the next.  One of those bell ringing days was a bitter snowy […]

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Social Media Enabled Scams

December 5, 2018

This particular scam targets seniors.   Grandparents are getting phone calls about one of their grandchildren. The grandchild is in some kind of legal trouble and needs money to bail them out. The caller has a lot of details about their grandkids. It sounds convincing. One senior even talked to his “grandson” who sounded like […]

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“Alexa, Stop Music.”

December 3, 2018

“Alexa, stop music.”   For some reason after I gave this command, it stopped me as I was walking down the hall. Music has played a big part in my life and my family. And the variety of music is quite extensive. I cannot imagine my life without music. The activity often dictates the music […]

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Voting. It matters.

November 5, 2018

Voting – It is our fundamental right and responsibility as an American citizen. From an early age, it was pounded into my head that voting is both a fundamental right and civic responsibility. Our dining table was more often than not a center for political discussions. Though my parents were traditionally Republicans, we were taught to […]

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Trust Your Gut.. if you suspect employee theft

October 22, 2018

When the end of the day cannot come soon enough, and the tension in the office can no longer be ignored, you know something must be done. But where do you even start? Snippiness fills the office and employees are lashing out, but your head is already reeling with a hundred other thoughts to even […]

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Be The Boss: Embezzlement Nightmares

October 15, 2018

“I hate calls like these,” I thought as I hung up the phone. My heart ached. A dentist discovered his longtime, trusted employee had been stealing his hard earned money from the practice. It had been my seventh call that week. He alternated from anger over the theft to heartache over losing the relationship. “But, […]

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Calling All Practice Nightmares: Lessons from Chef Ramsay

October 11, 2018

Kitchen Nightmares with Chef Ramsay is a favorite show. After initially watching it, I quickly realized there is a lot of business takeaways that business owners can learn from Chef Gordon Ramsay. If you have never watched the show, failing restaurants invite Gordon Ramsay into their businesses to determine what is wrong and then fix […]

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6 Essential Takeaways After 21 Years In Business

October 2, 2018

1997 was a long time ago. The world is different in so many ways now and yet, not so vastly different in so many other ways. I am certainly different now than I was 21 years ago, but the lessons I have learned along the way have been essential to the growth of my business. […]

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Identity Theft Protection Just Got Easier

September 25, 2018

It was on one of my mom’s hospital visits that I had a most interesting conversation with her doctor. He had just received a phone call from a title company in another town and state asking if he was going to make it to the closing of his new home. Not only was he not […]

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How One Bold Note Sparked Healing On A Post 9/11 Plane

September 10, 2018

September 11.  We can all touch the emotions of how we felt watching terrorist attacks unfold.  Some of you may have lost loved ones, some may have taken a long time to feel “safe” again, and some may have experienced a crisis as a result.  As someone who flies a lot, and whose airline of choice […]

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