Sound Sense from Susan

Speaker, Author, Consultant, Fraud Examiner

Identity Theft Protection Just Got Easier

September 25, 2018

It was on one of my mom’s hospital visits that I had a most interesting conversation with her doctor. He had just received a phone call from a title company in another town and state asking if he was going to make it to the closing of his new home. Not only was he not […]

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How One Bold Note Sparked Healing On A Post 9/11 Plane

September 10, 2018

September 11.  We can all touch the emotions of how we felt watching terrorist attacks unfold.  Some of you may have lost loved ones, some may have taken a long time to feel “safe” again, and some may have experienced a crisis as a result.  As someone who flies a lot, and whose airline of choice […]

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4 Customer Service Tips To Create Life-Long Patients

September 6, 2018

Customer service in every industry is struggling, most often due to financial burdens. In healthcare, insurance companies have reduced practice profitability by creating cumbersome hurdles, delaying payments and charging patients exorbitant monthly fees. The practice must not only focus on providing quality treatment now but also deliver sincere patient care. At the end of the […]

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Sextortion: The Hottest Phishing Scam To Hit Your Inbox

August 29, 2018

What Is Sextortion? Recently, news of a widespread sextortion phishing scam has surfaced. Sextortion occurs when someone threatens to distribute your private and sensitive material if you don’t provide them with images of a sexual nature, sexual favors, or money. It Hit The News Mid-July. July 12th Brian Krebs broke the story online. Many of his […]

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It’s Time To Review Your W-4 Tax Withholding. Here’s Why.

August 20, 2018

With the new payroll tax cuts signed to order, it was difficult not to get excited. It was awesome to get more in our paychecks to pay the bills. However, if you did not carefully evaluate how the tax cuts would affect you personally, you may not be celebrating April 2019. What Is Your W-4 […]

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#I AM

August 6, 2018

“Come up with a word or two that encapsulates who you are as a person.” We were given a seemingly simple task, but the processes turned out to be surprisingly difficult. Paper Napkin Marketing has created a unique, thought-provoking campaign that reaches out and unites social groups into a collective whole. Sponsored by RevenueWell at […]

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Welcome to The Information Age

June 25, 2018

Big Brother is Watching. Or at least, in the 70’s, we thought so. The illusion that the government had eyes and ears everywhere was at the forefront of our minds. Somehow, we believed, Big Brother (i.e. anyone in “authority,” such as government, law enforcement, etc.) would use a twig to rat out the tree. We […]

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Why Scams Live and 10 Ways to Protect Yourself

June 5, 2018

It does not matter if you are participating in the Do Not Call Registry, receiving multiple scam and telemarketing calls is a daily annoyance. In fact, my phone roared to life with a telemarketing call even as I wrote this post. So, why do scams live? A scam, by definition, is a “confidence game, or other […]

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My Dad’s Legacy Shared in 10 Life Lessons

May 29, 2018

Last Tuesday, May 22nd, my dad would have been 106. The date had become a reflection on my dad’s perseverance through a difficult life. From watching how my dad, and my granddad before him, chose to live life to their lives to the fullest and take every opportunity presented to them, I learned the basis […]

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