Sound Sense from Susan

Speaker, Author, Consultant, Fraud Examiner

Merchant Services 101: Part II

April 16, 2018

PCI COMPLIANCE: WHAT IS IT AND WHY DOES IT MATTER? By Guest Blogger: Cheryl Donahue Whenever a merchant processes, stores or transmits cardholder data, they are claiming responsibility for protecting that information. Failure to properly secure sensitive information can result in costly fines, audit costs, restrictions or worse should an actual breach occur. To ensure […]

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Data Mining, Breaches, Privacy – Oh No!

April 11, 2018

In a news clip on CBS This Morning, three Silicon Valley CEOs agreed that data was the most valuable resource on the planet. In the clip, the speakers talk about surveillance capitalism: gathering as much information as possible of every user on the internet, which is “being used to not only watch people, but influence them, predict […]

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Another Data Breach

April 2, 2018

5 Million Credit and Debit Cards Are For Sale. The average internet consumer will not participate in this sale, but if you shop on the dark web, you could. This data breach, sponsored by Saks and Lord & Taylor customers, is a result of a mafia hacker group known as Joker’s Stash. The group was […]

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Step Away From the Intensity of Caregiving

March 26, 2018

On March 21st, 9-1-1, a new show on FOX, aired the latest episode, “A Whole New You.” There has been a compelling story line into the trials and tribulations of family caregiving. In fact, that is the story line that drew me into the show. Abby, one of the show’s protagonists, is a caregiver for her […]

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Collection Agencies 101

March 19, 2018

By Guest Blogger: Andy Cleveland Selecting a collection agency is like purchasing a hand piece, a car or a toothbrush: not all are created equal. Depending on the customer and circumstance, factors to consider are cost, risk versus reward, patient relationships, staffing scenario and brand coherence. Lately, there have been a noticeable amount of social […]

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March 14, 2008 Atlanta, GA

March 14, 2018

Ten years ago, at 9:15pm, I made a decision that saved my life. Two blocks away, the Kentucky Wildcats were up next to play in the Georgia dome and I was determined to watch at least a little of the game. Having presented for a day and a half beforehand, and with another speaking day […]

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Merchant Services 101: Part 1

March 6, 2018

Introduction To A (Mostly) Unregulated Industry By Guest Blogger: Cheryl Donahue Editor’s Note: Dealing with merchant card service providers in business can be costly. That’s why I invited Cheryl Donahue to guest blog and provide insight to help save us some $$$$. This is part one of her three part series. Behind the system that allows […]

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Valentine’s: A Day of Remembrance

February 13, 2018

Warning.  This is not my normal blog today because my heart is broken for a friend. She lost the love of her life this past week and life for her will be drastically different than she has known.  I have had a few friends travel down this road the past few years. I am always especially heartbroken […]

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Three Important End of Year Considerations

February 6, 2018

With gala celebrations and everyone in a festive mood, it must be the end of the year! 2017 is coming to a close but before we bring on 2018, there are still a few things for us to consider for 2017. Gather your logins, passwords and security questions/answers. It happens more often than not that during […]

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38 Going on 40

January 18, 2018

7 degrees yesterday could not keep me from picking up the new books from the printer. I still shake my head when I realize how many of these I have written over the years. In 1997, a doctor gave me an idea and one that I mistakenly thought would be a quick write. It would […]

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