It was on one of my mom’s hospital visits that I had a most interesting conversation with her doctor. He had just received a phone call from a title company in another town and state asking if he was going to make it to the closing of his new home. Not only was he not […]
September 11. We can all touch the emotions of how we felt watching terrorist attacks unfold. Some of you may have lost loved ones, some may have taken a long time to feel “safe” again, and some may have experienced a crisis as a result. As someone who flies a lot, and whose airline of choice […]
Customer service in every industry is struggling, most often due to financial burdens. In healthcare, insurance companies have reduced practice profitability by creating cumbersome hurdles, delaying payments and charging patients exorbitant monthly fees. The practice must not only focus on providing quality treatment now but also deliver sincere patient care. At the end of the […]
