How have you decided to begin 2024? Same ole, same ole? Doing the same things over and over, just as you have always done it, and ignoring those processes that are not working, just because you have always done it that way? The new year is a time to make changes to obtain a more […]
Imagine hiring an employee only to discover down the road that they are stealing from your practice. Now imagine discovering that the same employee has a criminal record for which you were completely unaware of. Not just one or two convictions, but four. This exact scenario happened to a recent client of mine, and one […]
When the end of the day cannot come soon enough, and the tension in the office can no longer be ignored, you know something must be done. But where do you even start? Snippiness fills the office and employees are lashing out, but your head is already reeling with a hundred other thoughts to even […]
“I hate calls like these,” I thought as I hung up the phone. My heart ached. A dentist discovered his longtime, trusted employee had been stealing his hard earned money from the practice. It had been my seventh call that week. He alternated from anger over the theft to heartache over losing the relationship. “But, […]
