Healthcare Practice

Is Your Social Security Number Secure?

April 22, 2019

My friend was truly panicked. Last week, American Express called on a recorded line, to verify a recent credit card application. She had not applied for credit and they suggested she put a fraud alert on her social security number. She did so with TransUnion only. Yesterday, Capital One called on a recorded line to […]

Looking For Help In All The Wrong Places

January 17, 2019

The voice on the other end of the phone was a very concerned doctor. He had just gotten off the phone with whom he thought was Intuit QuickBooks support. “I Googled™ QuickBooks support. I thought it was Intuit,” he said slowly. He wasn’t suspicious when the support person who answered had an accent, as he […]

Calling All Practice Nightmares: Lessons from Chef Ramsay

October 11, 2018

Kitchen Nightmares with Chef Ramsay is a favorite show. After initially watching it, I quickly realized there is a lot of business takeaways that business owners can learn from Chef Gordon Ramsay. If you have never watched the show, failing restaurants invite Gordon Ramsay into their businesses to determine what is wrong and then fix […]

4 Customer Service Tips To Create Life-Long Patients

September 6, 2018

Customer service in every industry is struggling, most often due to financial burdens. In healthcare, insurance companies have reduced practice profitability by creating cumbersome hurdles, delaying payments and charging patients exorbitant monthly fees. The practice must not only focus on providing quality treatment now but also deliver sincere patient care. At the end of the […]

6 Questions to Evaluate Your Practice In The Seventh-Inning Stretch

July 9, 2018

The seventh-inning stretch. The time during an intense baseball game to stand up, sing Take Me Out To The Ball Game and, if you are at my ballpark, dance to the Cotton Eyed Joe. Or, it can be the time in which you decide whether to stay to the bitter end. In Texas, we win […]