Guest Contributor Introduction from Susan In consulting, there are colleagues you might cross paths with and then there are the trusted few you confidently refer practices to again and again. Dana is one of those trusted few. A fellow Texan—sometimes a thicker-than-blood distinction—she brings deep expertise in dental insurance, stays current on ever-changing policies, and—most […]
Sound Sense from Susan
Speaker, Author, Consultant, Fraud Examiner
The Missing Piece in Your Practice Oversight
August 4, 2025Bank deposits only tell a fraction of your financial story. Without reviewing practice management reports, dentists risk blind spots that open the door to embezzlement and poor decision-making. Here’s why oversight matters—and how one dentist discovered the truth.
When Empathy Isn’t Enough: Reclaiming What We’ve Lost
June 24, 2025Empathy is not weakness—but it’s also not the full answer. In a world divided by outrage, what we need more than ever is moral courage, truth, and deep humanity.
Empathy Isn’t Partisan – It’s Human
June 16, 2025After a week of personal grief and national unrest, I’m left with one question: Where has our empathy gone? This post is my honest reflection on why caring—truly caring—isn’t optional anymore. It’s essential.
When Justice is Undone: Why the Chrisley Pardon Undermines Accountability
May 28, 2025When a convicted couple like the Chrisleys receive a presidential pardon despite extensive evidence and a federal jury’s verdict, those of us in fraud prevention and accountability work feel the impact deeply. Here’s why this moment matters.
The Power of Being Seen: Why Inclusion Isn’t Optional
May 26, 2025A few weeks ago, I found myself unexpectedly caring for a feral cat recovering from a spay procedure. I had helped trap two cats as part of a trap-neuter-return effort and was working with two experienced animal rescue organizations —one I’d known for a while. It was a stressful time for everyone, but what I […]
The Hidden Cost of Getting Paid: How to Handle Credit Card Surcharging in Your Practice
May 14, 2025Credit card fees are eating into already thin margins—and many practices are turning to surcharging to survive. But doing it wrong can cost you even more. Here’s how to track surcharges properly across your systems and protect your bottom line.
Is Your Practice Running You? How to Reclaim Control with Systems That Serve You, Not the Other Way Around
April 30, 2025Running a dental practice isn’t just about providing great care—it’s about managing the business side effectively too. Whether you’re a dentist or part of the team, creating clear, simple systems can transform how your practice operates, making it more efficient, less stressful, and ultimately more profitable. Learn how to regain control and create systems that serve you, not the other way around.
Ethics in Practice: It’s Personal. It’s Powerful. It’s Yours.
April 11, 2025In a time when ethical lines feel blurry, your practice can still stand firm. Discover how everyday decisions shape your integrity and your success.
Stop Flying Blind: Why You Can’t Ignore the Business Side of Your Practice
March 24, 2025You didn’t become a dentist to manage spreadsheets—but you did become a practice owner. And with ownership comes the responsibility of oversight. In this post, Susan Gunn breaks down why clinical excellence isn’t enough if your business systems are running on autopilot. From fraud risks to revenue leaks, she explains why regular business oversight isn’t optional—it’s essential.