The latest TransUnion breach exposed the personal information of 4.4 million people—joining the long list of Equifax, Experian, and AT&T compromises. Once your Social Security number or other PII is out there, it can’t be taken back. Here’s what you need to know—and the steps you should take right now to protect yourself from identity theft.
Sound Sense from Susan
Speaker, Author, Consultant, Fraud Examiner
When “Tickle-the-Ear” Advice Leads to Devastation
September 15, 2025Bad advice often sounds good because it tells us what we want to hear. From viral tax hacks to Ponzi schemes to practice embezzlement, misplaced trust has devastating costs. Here’s why you must choose counsel wisely—and always verify.
Part Two: The Missing Pieces of Oversight: Why CPAs Must Ask Questions
September 2, 2025Too many dentists assume their CPA is watching over everything. But when CPAs don’t request practice reports or ask questions, the picture is incomplete—and the risk of embezzlement grows. Here’s a $1.1 million case that proves why oversight matters.
The Good, The Bad and The Glitchy: AI in Dental Insurance Verifications
August 20, 2025Guest Contributor Introduction from Susan In consulting, there are colleagues you might cross paths with and then there are the trusted few you confidently refer practices to again and again. Dana is one of those trusted few. A fellow Texan—sometimes a thicker-than-blood distinction—she brings deep expertise in dental insurance, stays current on ever-changing policies, and—most […]
PART ONE: The Missing Piece in Your Practice Oversight
August 4, 2025Bank deposits only tell a fraction of your financial story. Without reviewing practice management reports, dentists risk blind spots that open the door to embezzlement and poor decision-making. Here’s why oversight matters—and how one dentist discovered the truth.
When Empathy Isn’t Enough: Reclaiming What We’ve Lost
June 24, 2025Empathy is not weakness—but it’s also not the full answer. In a world divided by outrage, what we need more than ever is moral courage, truth, and deep humanity.
Empathy Isn’t Partisan – It’s Human
June 16, 2025After a week of personal grief and national unrest, I’m left with one question: Where has our empathy gone? This post is my honest reflection on why caring—truly caring—isn’t optional anymore. It’s essential.
When Justice is Undone: Why the Chrisley Pardon Undermines Accountability
May 28, 2025When a convicted couple like the Chrisleys receive a presidential pardon despite extensive evidence and a federal jury’s verdict, those of us in fraud prevention and accountability work feel the impact deeply. Here’s why this moment matters.
The Power of Being Seen: Why Inclusion Isn’t Optional
May 26, 2025A few weeks ago, I found myself unexpectedly caring for a feral cat recovering from a spay procedure. I had helped trap two cats as part of a trap-neuter-return effort and was working with two experienced animal rescue organizations —one I’d known for a while. It was a stressful time for everyone, but what I […]
The Hidden Cost of Getting Paid: How to Handle Credit Card Surcharging in Your Practice
May 14, 2025Credit card fees are eating into already thin margins—and many practices are turning to surcharging to survive. But doing it wrong can cost you even more. Here’s how to track surcharges properly across your systems and protect your bottom line.