“I hate calls like these,” I thought as I hung up the phone. My heart ached. A dentist discovered his longtime, trusted employee had been stealing his hard earned money from the practice. It had been my seventh call that week. He alternated from anger over the theft to heartache over losing the relationship. “But, […]
Kitchen Nightmares with Chef Ramsay is a favorite show. After initially watching it, I quickly realized there is a lot of business takeaways that business owners can learn from Chef Gordon Ramsay. If you have never watched the show, failing restaurants invite Gordon Ramsay into their businesses to determine what is wrong and then fix […]
1997 was a long time ago. The world is different in so many ways now and yet, not so vastly different in so many other ways. I am certainly different now than I was 21 years ago, but the lessons I have learned along the way have been essential to the growth of my business. […]
It was on one of my mom’s hospital visits that I had a most interesting conversation with her doctor. He had just received a phone call from a title company in another town and state asking if he was going to make it to the closing of his new home. Not only was he not […]
September 11. We can all touch the emotions of how we felt watching terrorist attacks unfold. Some of you may have lost loved ones, some may have taken a long time to feel “safe” again, and some may have experienced a crisis as a result. As someone who flies a lot, and whose airline of choice […]
Customer service in every industry is struggling, most often due to financial burdens. In healthcare, insurance companies have reduced practice profitability by creating cumbersome hurdles, delaying payments and charging patients exorbitant monthly fees. The practice must not only focus on providing quality treatment now but also deliver sincere patient care. At the end of the […]
What Is Sextortion? Recently, news of a widespread sextortion phishing scam has surfaced. Sextortion occurs when someone threatens to distribute your private and sensitive material if you don’t provide them with images of a sexual nature, sexual favors, or money. It Hit The News Mid-July. July 12th Brian Krebs broke the story online. Many of his […]
With the new payroll tax cuts signed to order, it was difficult not to get excited. It was awesome to get more in our paychecks to pay the bills. However, if you did not carefully evaluate how the tax cuts would affect you personally, you may not be celebrating April 2019. What Is Your W-4 […]
“Come up with a word or two that encapsulates who you are as a person.” We were given a seemingly simple task, but the processes turned out to be surprisingly difficult. Paper Napkin Marketing has created a unique, thought-provoking campaign that reaches out and unites social groups into a collective whole. Sponsored by RevenueWell at […]
The seventh-inning stretch. The time during an intense baseball game to stand up, sing Take Me Out To The Ball Game and, if you are at my ballpark, dance to the Cotton Eyed Joe. Or, it can be the time in which you decide whether to stay to the bitter end. In Texas, we win […]
